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Incident
Handling (sample)
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Major Incident
or Situation handling (sample)
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Operational
Emergency Change Handling (sample)
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Operational
Normal Change Handling (sample)
-
Operational
Standard Change Handling (sample)
-
Problem
handling (sample)
-
Release &
Deployment Handling (sample)
-
Request
fulfilment (sample)
-
Self service
Request Fulfilment (sample)
-
Business
Continuity Planning (sample)
-
Business
Impact Analysis (sample)
-
Demand &
Capacity Planning (sample)
-
Disaster
Recovery Planning (sample)
-
Security Warranty
by Service Level Management (sample)
-
Service Improvement
cycle (sample)
-
Service Level
Management (sample)
-
Service Level
Planning (sample)