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MarkVentures

Service Management

Teleph.: +45 29 46 81 48

   

Workflows
MarkVentures offers the following workflows within the framework of Service Management. The workflows come in terms of role divided and stage divided workspaces on the Skyspoc platform.

 

  • Incident Handling (sample)

  • Major Incident or Situation handling (sample)

  • Operational Emergency Change Handling (sample)

  • Operational Normal Change Handling (sample)

  • Operational Standard Change Handling (sample)

  • Problem handling (sample)

  • Release & Deployment Handling (sample)

  • Request fulfilment (sample)

  • Self service Request Fulfilment (sample)

  • Business Continuity Planning (sample)

  • Business Impact Analysis (sample)

  • Demand & Capacity Planning (sample)

  • Disaster Recovery Planning (sample)

  • Security Warranty by Service Level Management (sample)

  • Service Improvement cycle (sample)

  • Service Level Management (sample)

  • Service Level Planning (sample)